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Frequently Asked Questions
Q1 How to install and use the Battery Pack?
We provide an English manual and videos. All videos covering every step of machine disassembly, assembly, and operation will be sent to our customers.
Q2 What if I don't have export experience?
We have over 30 overseas offices and warehouses that can ship items to you by sea, air, or express delivery. We will help you choose the most suitable shipping service.
Q3 How is your technical support?
We have professional technical engineers and sales teams stationed year-round in over 30 offices overseas. They can address pre-sales and post-sales issues. We can also provide on-site technical assistance or online support via WhatsApp, Skype, and WeChat.
Q4 Can you customize the Battery Pack for us?
Of course. We offer customization for product specifications, brand name, machine color, and unique design patterns.
Q5 How can I become your agent?
Contact us, and we will provide details about our dealer program and partnership requirements.
Q6 What is the warranty for the Battery Pack?
The standard warranty period is 10 years.
Ansar Energy
